Host Guarantee

Hosts may benefit from the Eroomsplus Host Guarantee program which is subject to terms and conditions. The Host Guarantee Terms apply in addition to Eroomsplus’s Terms of Service and the Payments Terms of Service.

The Eroomsplus Host Guarantee

The Host Guarantee provides protection for up to 200,000 Yen in damages for any property in Japan. Payments are subject to certain conditions, limitations, and exclusions. As stated below.

The Host Guarantee payment request form can be submitted through the Resolution Center or by contacting customer service directly.

Hosts seeking payment under the Host Guarantee agree to cooperate with Eroomsplus, including providing documentation of the claimed loss and agreeing to inspection in the rare cases when it may be necessary.

Eroomsplus agrees to pay you, as a Host, to repair for your Property by dispute which is  subject to the limitations, exclusions and conditions in the Host Guarantee Terms.

You must comply with all of the requirements and conditions in these Host Guarantee Terms in order to be eligible to receive any payments for Covered Losses. Your failure to fully comply will prevent your recovery for any Losses.

You acknowledge and agree to use your best efforts to communicate with the Responsible Guest (as defined below) as soon as possible after you discover any physical loss or damage to your Property. You must notify Eroomsplus as well as the Responsible Guest about your complaint and attempt to resolve the loss or damage with the Responsible Guest within the earlier of

(i) fourteen (14) days of the check-out date, or

(ii) before your next guest checks in. You may fulfill this obligation by submitting a claim via the Resolution Center.

You acknowledge and agree that any amount of Losses payable to you under the Eroomsplus Host Guarantee will be reduced by the amounts you have already collected for the same Covered Losses from a source other than the Eroomsplus Host Guarantee, including without limitation: (i) amounts received under an insurance policy, guarantee or indemnity; (ii) a security deposit; or (iii) payment directly by the Responsible Guest or an Invitee (defined below), or other party or an insurer or guarantor of such party.

Contacting Eroomsplus

If you have any questions about these Eroomsplus Host Guarantee Terms, please email us at claims@eroomsplus.com